Refund Policy

Nuvance Creators Technologies Ltd delivers bespoke software, consulting, training, and embedded systems work. Every engagement requires upfront investment in talent, tools, and hardware, so payments made through Paystack, bank transfer, or invoice are treated as final unless a written exception exists.

• A 60% upfront deposit is mandatory before any work begins and is strictly non-refundable.
• Balances tied to milestones or final delivery become due once the relevant deliverable is presented.
• Clients are responsible for all taxes, bank charges, or the additional 5% fee noted on invoices.

Refunds are only available when they are explicitly written into a signed contract, purchase order, or statement of work. Typical scenarios include:

• A service credit guaranteed for missed service-level obligations that we have acknowledged.
• Hardware purchases that the client cancels before procurement, as detailed in a contract clause.
• Training or event seats with a published cancellation window.

If no such clause exists, the payment is non-refundable. Instead, we can explore scope adjustments or future credits on a case-by-case basis.

• Email hello@nuvance.tech with the subject line “Refund Request”.
• Include proof of payment, invoice number, and contract ID.
• Share the reason for the request plus supporting evidence (e.g., references to the contract clause or delivery report).

We acknowledge requests within three (3) working days and outline next steps or any additional documentation required.

Once a refund is approved, Paystack or your bank typically completes the payout within 5–14 working days. The exact timeline depends on your financial institution and the original payment method. We are not responsible for delays caused by banks or card networks.

Cancelling a project after work has started does not trigger a refund. We can pause the engagement and apply remaining hours to a revised scope if mutually agreed. Additional change requests outside the contracted scope are billed separately and follow the same payment terms.

Seats for paid training programs become non-refundable once payment is confirmed, unless a course-specific policy published on the enrollment page states otherwise. Participants may request to defer to a future cohort, subject to availability.

For refund or billing matters, reach out via hello@nuvance.tech or call +234 903 416 5800. Postal mail can be addressed to Nuvance Creators Technologies Ltd, House 10 E, Apo Resettlement, Apo, Abuja, Nigeria.