Zainab Ironsi
Head of AI Programmes
Map human-in-the-loop points
AI co-pilots complement seasoned operators. We map out when a human must approve responses and log decisions for audit trails before we write a single prompt.
Grounding with real data
We ground models on curated knowledge bases—policy docs, past tickets, and product catalogues—using retrieval augmented generation so answers stay accurate.
Measuring impact
Key metrics include response time, resolution quality, and operator satisfaction. Dashboards show live stats so leadership sees impact beyond hype.
Ready to explore the next step?
Book a strategy session with our team and let’s move your roadmap forward.
Automate with confidence